PRIVACY POLICY

This Privacy Policy describes how we (the "Site" or "we") collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

Collecting personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information".

Device information — such as the version of your web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This is collected automatically using cookies, log files, web beacons, tags, or pixels, to load the Site accurately for you and to perform analytics that help us optimize the Site. It may be shared with our processor, Shopify.

Order information — such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We collect this from you to fulfill our contract: to process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and — in line with your preferences — share information about our products or services. It may be shared with our processor, Shopify.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing personal information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how customers use the Site, and we share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners. You can opt out of targeted advertising through the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Using personal information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Your rights (GDPR & CCPA)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. Your information is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. If you are a resident of California, you have similar rights, including the Right to Know. To exercise any of these rights, please contact us using the details below.

Cookies & retention

A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and social/content cookies — some are necessary for the store to function and others support reporting and analytics. Most cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded. You can control and manage cookies through your browser settings, though removing or blocking them can affect parts of the Site. When you place an order, we retain your Personal Information for our records unless and until you ask us to erase it.

Do not track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by mail at 35 Riviera Drive, Unit 9, Markham, ON L3R 8N4, Canada. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.