What is the return policy?
We generally accept returns within 30 days of your receival date, unless the product you have ordered is a HAZMAT item.
What are the shipping options?
Available shipping options for your area can be found during your checkout process. You do not have to finish the checkout before you can see the available shipping options for you!
What are the international taxes, duties, etc. that I have to pay?
You will NEVER be responsible for any custom duties for your purchase here with us. The only thing you are responsible for is your local taxes.
When will I receive my order?
Estimated ship time will be available during your checkout process, and the estimated time we require before we can ship the product out is listed on the product page.
What do I do if I received a defective order?
Please contact us as soon as possible! We will gather information on the defective product and help you out in the best way as soon as possible.
How do I make changes to an order I have already placed?
Please contact us — we can generally make changes to orders before they are shipped out. However, we will NOT be able to change shipping addresses.
Where are you located?
We have over 10 stock-holding distribution centers all around the US and Canada! Our headquarters are located in the beautiful city of Markham, just under 20 minutes away from Toronto.
Some items require longer than others before they can be shipped out — what is taking so long?
As we have distribution centers all around the US and Canada, we may have to do stock transfers before we can ship to the final location, so any custom duties are billed to us, not to our valued customers.
How do I contact your company if my question is not answered here?
Please get in touch through our Contact Us page and a customer service representative will be happy to help.
Still need a hand?
Contact us
Our crew has installed the parts they sell. Reach out and we'll sort you out.